Property Assured Privacy Policy
 

Property Assured ("Property Assured," "we," "our," or "us") is committed to protecting your privacy and safeguarding the information you entrust to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, mobile applications, monitoring services, and related products and services (collectively, the "Services").
 

By using our Services, you agree to the practices described in this Privacy Policy.
 

Information We Collect
 

Depending on how you use our Services, we may collect the following categories of information.
 

Account Information
 

When you create an account, we may collect:
 

• Name

• Email address

• Phone number

• Mailing address

• Username and password

• Emergency contacts

• Preferred communication methods
   

Property Information
 

To provide monitoring and property management services, we may collect:
 

• Property address

• Property characteristics

• Photos you upload

• Service schedules

• Maintenance records

• Property notes

• Equipment information

• Vendor information
   

Device and Sensor Information
 

If your property uses connected monitoring equipment, we may receive information such as:
 

• Sensor status

• Alarm events

• Temperature readings

• Water leak alerts

• Power status

• Device health

• Camera status

• Hub connectivity

• Environmental readings
   

Camera and Video Information
 

If your system includes security cameras:
 

• Live video streams

• Recorded video clips

• Motion-triggered events

• Camera configuration information
   

Property Assured does not continuously monitor customer camera feeds. Video is accessed only when authorized by you, necessary to investigate an alert, or otherwise permitted by law or your service agreement.
 

Usage Information
 

We automatically collect information including:
 

• Device type

• Operating system

• App version

• Browser information

• IP address

• Login history

• Crash reports

• Diagnostic information

• Feature usage

• Performance metrics
   

Location Information
 

If you enable location permissions, we may collect your device's location to:
 

• Verify service availability

• Improve emergency response

• Enhance certain app features

Location services can be disabled within your device settings.
 

How We Use Information
 

We use collected information to:
 

• Provide our monitoring services

• Deliver alerts and notifications

• Respond to emergencies

• Manage your account

• Coordinate service providers

• Provide customer support

• Improve our Services

• Maintain security

• Detect fraud

• Diagnose technical issues

• Comply with legal obligations

• Communicate with you regarding your account
   

AI-Assisted Services
 

Property Assured may use artificial intelligence and automated systems to help analyze sensor events, identify potential property issues, summarize activity, prioritize alerts, and improve customer support.
 

AI-generated insights are intended to assist—not replace—human review where appropriate.
 

Sharing Information
 

We do not sell your personal information.
 

We may share information with:
 

Service Providers
 

Including:
 

• Cloud hosting providers

• Customer support platforms

• Notification providers

• Payment processors

• Analytics providers

• Technology vendors
   

These providers are contractually required to protect your information.
 

Monitoring Partners
 

Information may be shared with professional monitoring centers to respond to alarms or emergency events.
 

Service Partners
 

With your authorization, we may share relevant information with:
 

• Maintenance vendors

• Contractors

• Property managers

• Insurance representatives

• Emergency responders
   

Only the information necessary to provide requested services is shared.
 

Legal Requirements
 

We may disclose information if required by:
 

• Court order

• Search warrant

• Law enforcement request

• Government regulation

• Protection of legal rights

• Prevention of fraud or abuse
   

Cookies and Tracking Technologies
 

Our website and applications may use:
 

• Cookies

• Session cookies

• Authentication cookies

• Analytics tools

• Performance monitoring

• Similar technologies
   

These help improve functionality and user experience.
 

You may disable cookies through your browser settings, although some features may not function properly.
 

Data Security
 

We employ administrative, technical, and physical safeguards designed to protect your information, including:
 

• Encryption in transit

• Encrypted storage where appropriate

• Access controls

• Authentication

• Secure cloud infrastructure

• Continuous monitoring

• Regular security updates
   

While we strive to protect your information, no method of transmission or storage is completely secure.
 

Data Retention
 

We retain information only as long as necessary to:
 

• Provide our Services

• Maintain your account

• Meet contractual obligations

• Resolve disputes

• Comply with legal requirements
   

Retention periods vary depending on the type of information involved.
 

Your Privacy Rights
 

Depending on your location, you may have the right to:
 

• Access your information

• Correct inaccurate information

• Delete your personal information

• Request data portability

• Limit certain processing activities

• Withdraw consent where applicable
   

To exercise these rights, please contact us using the information below.
 

Children's Privacy
 

Our Services are not directed toward children under 13 years of age.
 

We do not knowingly collect personal information from children.
 

If we learn that information from a child has been collected without appropriate consent, we will delete it promptly.
 

Third-Party Services
 

Our Services may integrate with third-party providers, including:
 

• Smart home devices

• Security equipment manufacturers

• Payment processors

• Mapping services

• Communication providers
   

These third parties maintain their own privacy policies governing their services.
 

International Users
 

If you access our Services outside the United States, your information may be transferred to and processed within the United States or other jurisdictions where our service providers operate.
 

Changes to This Privacy Policy
 

We may update this Privacy Policy from time to time.
 

When material changes are made, we will update the "Last Updated" date and, where appropriate, notify users through the app or by email.
 

Contact Us
 

If you have questions regarding this Privacy Policy or our privacy practices, please contact us:
 

Property Assured
 

Email: privacy@property-assured.com
 

Website: https://property-assured.com
 

California Privacy Notice
 

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to:
 

• Know what personal information we collect

• Request deletion of personal information

• Correct inaccurate information

• Limit certain uses of sensitive information where applicable

• Not be discriminated against for exercising your privacy rights
   

Property Assured does not sell personal information.
 

Apple App Store Privacy Disclosure
 

Our mobile application may collect the following categories of information:
 

• Contact Information

• User Content

• Device Identifiers

• Diagnostics

• Usage Data

• Property Information

• Sensor and Device Data

• Camera Metadata (where applicable)
   

This information is collected solely to provide and improve Property Assured Services.

 

Property Monitoring Commitment
 

Property Assured is a property monitoring and management service—not a law enforcement agency or emergency dispatch provider. While our systems and team work to identify potential issues promptly, customers remain responsible for maintaining appropriate insurance coverage and emergency response plans. Alerts are reviewed according to your service agreement and monitoring configuration.
 

Our Commitment to Your Privacy
 

Protecting your privacy is central to the trust our customers place in us. We access customer information only when necessary to provide requested services, respond to alerts, support your account, comply with legal obligations, or with your authorization. We are committed to collecting only the information reasonably necessary to deliver the Property Assured experience.